Atlassian Crowd - Zendesk integration

In my quest to free my colleagues from unnecessary passwords, I created a simple web application for integrating Zendesk to Atlassian Crowd.

The webapp (well, it is just one JSP page actually) takes care of authenticating the users with Crowd and then passes this information to Zendesk. It also supports Crowd SSO.

See Zendesk-Crowd integration for more details.

Thanks to Zendesk for making this possible. When evaluating “Software as a Service” packages, one aspect I nowadays look at is the possibility of integrating the application into our existing authentication infrastructure. When employees come and go, it should be possible to at least disable their access to all systems from a single place.